Coinbase Connection Issues: What Are They and How Can You Fix Them?

Coinbase, one of the world’s leading cryptocurrency exchanges, is a popular portal for both retail and institutional investors. The US-based exchange boasts a user base of 103 million verified customers, as well as 14,500 institutions in 100 countries.

Often, users have problems connecting to Coinbase, although they can sometimes do something about it. Despite the exchange’s intuitive and easy-to-navigate trading portal, it does have its problems at times.

Exchange-level outages and connection failures

Coinbase rose to prominence in February 2022 after running a Super Bowl ad that led to a huge influx of user and site activity, causing the exchange to temporarily suspend and connectivity issues for users for more than an hour.

Typically, when Coinbase encounters a connection issue or downtime resulting from an exchange-level error, an accompanying message will appear clarifying that the exchange is not active. In these cases users will normally see an update that says “You are experiencing connection problems. We are looking into it right now. Please try again later. Your funds are safe.” Users will have to wait until the exchange is back online and fully operational to access trading.

Coinbase allows users to check the status of the exchange on their status page. They also have a dedicated Coinbase support Twitter account which will post exchange-level outages and connection problems, as well as security advisories.

Troubleshooting Coinbase connectivity problems on mobile devices

Outside of such events, the Coinbase exchange rarely has any downtime. However, users may experience connectivity issues or have difficulty establishing a connection.

When using the mobile app, the most common solution to connection errors is to close the app and restart the mobile device. Occasionally you may need to update your smartphone operating software or make sure you have downloaded the latest version of the app.

Aside from that, users may experience connectivity issues with the exchange when they are not on a secure Internet source. Double check that your mobile device has a strong connection or that you are connected to the internet via Wi-Fi to avoid a simple mistake. The exchange also recommends trying to switch from Wi-Fi to cellular (or vice versa) in case you run into connectivity issues.

The exchange also encourages users who encounter errors to clear the cache of the Coinbase mobile app. To do this, users need to go to the phone’s settings tab, then select the Coinbase app. Users should have the option to “clear cache on next launch”, although some cell phones may limit this feature.

Coinbase warns users that the exchange is not optimized for use via mobile web, tablet or Windows phone. Instead, the exchange recommends all mobile users to connect via the Coinbase app supported by their smartphone.

If all else fails, we recommend deleting the app from your smartphone and trying to download it from scratch. While the process can be a hassle, it will ensure that you have the most up-to-date version of the application, as well as eliminate any errors your phone may have encountered.

Read also: How to transfer cryptocurrencies from Binance to Coinbase

Desktop connectivity issues

For users of Coinbase’s desktop exchange or web browser experiencing connectivity issues, the exchange recommends a hard reset of the device as a first troubleshooting step. From there, clients should make sure that the device’s operating system is fully up to date, for example by downloading the latest update for Windows.

The exchange also advises users to clear the web browser’s cache and cookies. For Google Chrome users, this can be done by selecting the three vertical dots in the upper right corner of the browser. From there, users should switch to the history tab on the left options bar and then click “clear browsing data”. Users must select the “Cookies and other site data” and “Cached images and files” option to resolve the error.

If users are still having connectivity issues, the exchange recommends disabling web browser extensions. Extensions, such as commonly used ad blockers, can sometimes interfere with the exchange’s ability to function and function properly.

On Google Chrome, this can be achieved by clicking on the puzzle piece icon next to the web address bar. From there, users can select each of their extensions and disable them on Coinbase or disable them all together. It is recommended that the user initially disable all extensions to see if the connectivity issue resolves before re-enabling them.

An alternative method is to enter the browser’s incognito mode, which, in addition to blocking certain user activities and browsing history, will also limit the execution of extensions and scripts through the normal browser. Google Chrome users can do this by clicking on the three dots in the right corner and selecting “New Incognito Window”.

If connectivity issues persist, Coinbase recommends trying to switch web browsers. Although the exchange is designed to work on all popular, more obscure web browsers

browser options may not be fully supported.

Contact Coinbase support

If you’ve tried all of the above steps and are still experiencing connectivity issues, Coinbase encourages users to contact their support team. The exchange offers a troubleshooting help center, as well as chat support with a virtual assistant or agent.

The exchange has several guidelines listed for contacting support in order to help the company better understand the problem the user is experiencing. They ask users to provide their support center with the trading platform they are using (e.g. desktop vs iOS or Android) in addition to the version of the app they are currently using. The exchange also asks customers to submit a screenshot of the error or bug message if possible, as well as any steps the user took to reproduce the error / bug.

Leave a Comment